Shipping

Last updated: November 2, 2026

Delivery area and shipping cost

PowerBaax offers free standard shipping to eligible addresses in the 48 contiguous United States. Delivery to Alaska, Hawaii, US territories, PO boxes, and military addresses is not confirmed; contact us before ordering for these destinations. We do not currently offer international delivery through this store.

Processing and delivery time

Orders are processed within 1–2 business days. Estimated delivery is 7–10 business days from the date the order is placed, including order processing and transit. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day. The estimate applies to available items and is not a guaranteed arrival date. Any item-specific delivery information provided before purchase takes precedence.

Payment verification, availability, address issues, severe weather, and carrier disruptions can affect timing. If we cannot ship within the time promised, we will notify you, provide a revised shipping estimate when available, and offer the choice of agreeing to the delay or cancelling the unshipped items for a full, prompt refund. If shipment is not possible or you do not agree to the delay, we will cancel and refund the affected unshipped items as required by applicable law.

Order confirmation and tracking

After checkout, review your confirmation and delivery details. When your shipment is dispatched and tracking is available, we will provide tracking information. A label may be created before the carrier scans the package. Use our tracking page or the carrier link in the shipping confirmation. Items may arrive in separate packages with separate tracking numbers at no additional standard shipping cost.

Address changes and cancellations

Provide a complete, accurate address and a reachable email address. Contact us promptly if a correction or cancellation is needed. We will check whether the order can still be changed before dispatch. Changes cannot be guaranteed once processing or shipment has progressed. We will explain available options and any proposed additional costs before you agree to them.

Heavy or bulky equipment

Some equipment requires special handling. Follow any carrier instructions or delivery appointment information provided for your order, and ensure safe access at the delivery address. Contact us before ordering if your site has access restrictions or requires additional unloading arrangements.

Missing, damaged, or incorrect deliveries

If a parcel is missing, tracking appears incorrect, or an item arrives damaged or incorrect, contact us with your order number and details. Keep the packaging and provide photographs where reasonably possible. We will investigate and arrange an appropriate resolution. Contacting the carrier does not replace contacting PowerBaax, and this policy does not limit your statutory rights.

Contact

Email contact@powerbaax.com, call +1 505 472 7039, or use our contact form. For returns, see our Returns & Refunds Policy. Administrative mailing addresses are not return warehouses.